My Letter to Cashcashpinoy

I'm writing on behalf of my friends, whom I dined with at Dusit Basix Dinner Buffet last August 5, 2011. I was able to convince both of them to purchase the vouchers because of the inclusion of free-flowing wine/beer in the beverage choices.

However on the day itself, when I asked for wine/beer from a lady attendant, she said that wine/beer is no longer included in the beverage choices for voucher holders while it was obviously being served to other guests. When my friends arrived, they asked from another lady attendant why wine/beer was no longer included. That was when she agreed to give us a single round of wine. They never offered to refill the glasses even though we were sitting right beside a table where they were religiously refilling the glasses. If it was self-service, they didn't mention it nor was wine/beer visible in the beverage station. If we weren't being inquisitive, we wouldn't even have received the single round of wine.

The buffet spread was also very limited. There was no oysters, no dimsum or peking duck , or sashimi as advertised. I understand buffet spreads varies, but for them to replace popular choices with a Lumpiang Ubod station simply baffles me. Dusit Basix Buffet is the only hotel buffet in Metro Manila that doesn't have a Chinese station, a Japanese station without sashimi and a Lumpiang Ubod station which no one ate from. If Dusit Thani Hotel hoped to advertise Basix Buffet, they certainly succeeded. It is as the name implies, it is VERY BASIC. Please check your expectations at the door because you will just be disappointed. Sorry on being harsh, but this experience has totally ruined my impression of this grand dame of a hotel.

As for Cashcashpinoy, when we purchase from/recommend your website, we are also purchasing a promise from you to deliver on the terms advertised. You simply cannot ask us to renegotiate the terms of the voucher each time we face the merchants themselves. I'm a businessman as well and i understand the growing pains in business. The moment we recommend your website, we put our reputations on the line as well. I have assured friends and family that as long you read the terms and conditions, they will be fine. But based on this experience, apparently it is no longer true.

Whether it is a shortcoming of Dusit or Cashcashpinoy, I am simply disappointed with this experience. The voucher business is based on trust. Without it, I'm not sure I will purchase from nor recommend your website in the future.