I rarely complain but in this case i feel compelled to write about my experience with Cashcashpinoy.com so that future consumers can be warned about the potential pitfalls of this website and other group selling websites.
Three of us purchased and used 3 vouchers of Dusit Basix Buffet last August 5, 2011. I was able to coax my friends to purchase the vouchers because Cashcashpinoy expressly advertised that wine/beer was INCLUDED in the buffet deal. It is even still posted on their Facebook account (deal dated May 2011). When we ordered wine, the attendant said it was already excluded from the deal. It was INTENTIONALLY EXCLUDED from voucher holders as we saw that regular patrons were being served beer/wine. There was also other things that Cashcashpinoy advertised which were not included such as dimsum and peking duck stations.
Some people might argue that we already got a good deal paying P699 compared to the full price of P1.4K. To begin with, the buffet spread is nowhere near the discounted price let alone the full price.
Some people might ask, why didn't you point it out to the staff of Dusit Thani Hotel? We did and we got a single serving of wine which is still a far cry from what was advertised. If what was advertised was delivered, we shouldn't even be arguing. Why didn't we argue harder? Do you really want to make a scene when you just wanted a relaxing night with your friends?
Funny thing was I have a friend who purchased around 20 vouchers and used it earlier on during the effective period. They got everything advertised. Perhaps Dusit Thani Hotel Manila felt they got the losing end of the deal and thus unilaterally renege on their side of the bargain. Good job Dusit Thani Hotel Manila. I will forever remember how you shortchanged me and my friends.
This experience shows the extreme weakness of the organization behind Cashcashpinoy.com. This website also does not a listed telephone number you can call. I suppose they already expect to receive a deluge of complaints and they want to hide behind an email address. So next time you are planning to purchase vouchers for an occasion. Don't buy it from Cashcashpinoy. Because at the end of the day, they cannot guarantee what their merchants promise and you cannot trust what they write even if its in black and white. So consumers, BEWARE OF CASHCASHPINOY.COM
Three of us purchased and used 3 vouchers of Dusit Basix Buffet last August 5, 2011. I was able to coax my friends to purchase the vouchers because Cashcashpinoy expressly advertised that wine/beer was INCLUDED in the buffet deal. It is even still posted on their Facebook account (deal dated May 2011). When we ordered wine, the attendant said it was already excluded from the deal. It was INTENTIONALLY EXCLUDED from voucher holders as we saw that regular patrons were being served beer/wine. There was also other things that Cashcashpinoy advertised which were not included such as dimsum and peking duck stations.
Some people might argue that we already got a good deal paying P699 compared to the full price of P1.4K. To begin with, the buffet spread is nowhere near the discounted price let alone the full price.
Some people might ask, why didn't you point it out to the staff of Dusit Thani Hotel? We did and we got a single serving of wine which is still a far cry from what was advertised. If what was advertised was delivered, we shouldn't even be arguing. Why didn't we argue harder? Do you really want to make a scene when you just wanted a relaxing night with your friends?
Funny thing was I have a friend who purchased around 20 vouchers and used it earlier on during the effective period. They got everything advertised. Perhaps Dusit Thani Hotel Manila felt they got the losing end of the deal and thus unilaterally renege on their side of the bargain. Good job Dusit Thani Hotel Manila. I will forever remember how you shortchanged me and my friends.
This experience shows the extreme weakness of the organization behind Cashcashpinoy.com. This website also does not a listed telephone number you can call. I suppose they already expect to receive a deluge of complaints and they want to hide behind an email address. So next time you are planning to purchase vouchers for an occasion. Don't buy it from Cashcashpinoy. Because at the end of the day, they cannot guarantee what their merchants promise and you cannot trust what they write even if its in black and white. So consumers, BEWARE OF CASHCASHPINOY.COM
verypoorservice.blogspot.com
ReplyDeletemetro deal also sucks
Dear Chinese Adobo,
ReplyDeleteSorry to hear of this unfortunate incident. We would like to let you know that we have escalated this concern to the merchant last year. Please be assured that we are taking actions on all our customer's concerns. If there are unresolved issues, please get in touch with us at support@cashcashpinoy.com or leave a message in our facebook page at http://www.facebook.com/CashCashPinoy.
Thank you.
~CashCashPinoy
To CashCahPinoy:
DeleteYour Aftersales service SUCKS! You are not directly addressing the complaints instead you give VAGUE reasons and trying to escape from your clients. It's that what you call support? I am going to file a complaint to DTI.
Hello Tsinoy,
DeleteI'm sorry to hear that you had a bad experience. The problem with these vouchers is that it is usually too late when you discover the problem. Since they already got your money, they can always say something and let you get tired of following up. Typical delaying tactics. The only thing that we as responsible consumers can do is to write and let others know about your experience. United we stand, divided we fall.
Cashcashpinoy, you shouldn't be in this kind of business if you don't know how to provide a quality after-sales support.
ReplyDeleteIt's not only Cashcashpinoy which is the problem but also the merchants themselves. At the end of the day, its always the consumer who is holding the shorter end of the stick. Just tread lightly when dealing with online vouchers.
Delete